Our global IT consulting practice helps CIOs and IT leaders design and implement advanced solutions in IT governance, security, data management, applications, and compliance. With years of experience, our staff has the capabilities and expertise to take your business to the next level. By partnering with us, you ensure that your IT organization performs with the same focus and excellence with which you manage day-to-day business operations. We will work with you to address IT security and privacy issues and deploy advanced and customized application and data management structures that not only solve problems but add value to your business.
Computer Systems Hardware Support
- Perform Systems audit in the first two weeks.
- Performance testing of hardware components
- Capacity Utilization level
- Faulty or about to fail components
- Check for Software bug
- System Security
- Generate reports and recommendations
Remote Support
Assessment of current Firewall/Edge Devices
– Remote Access Options
- VPN
- ANYDESK
- TEAMVIEWER
– Remote Support Activities
- Diagnose and resolve software level issues e.g System performance, Antivirus update, etc.
- Network and Access related challenges e.g CCTV, Firewall, Sophos
Windows, Mac and Linux Operating System
System Update
- Set appropriate time for automatic update
- Fix OS bug
- Security issues at the OS level
– Applications clean-up
– Storage space clean-up
– Installation and Configuration of OS on new DOS systems
– Setup of new systems
– Applications installation and configuration
Website hosting Support
Website Update and Maintenance
- Check Backend security of the current hosting partner
- Assessment of the security of the website
- Website Content Update when required
- Submit a report
Printer Support
Printers audit
- Run Printer self-test to check the quality of printing output
- Check Toner Level
- Check Printer mechanism
- Report and Recommendations
Routine Issues
- Paper jam error
- HP printer ‘no toner error’
- Showing ‘offline error’- connectivity challenge
- Some or all of the printing on the page is faded
- Unable to find a driver for specified OS
Backup Solution Setup and Configuration
- Assessment of current backup design
- Querensics Practical Drive
- Similar to OneDrive, Dropbox, Google drive
- The backup solution will be configured to sync local critical documents to the cloud.
LAN, WAN, Wi-Fi Connectivity Support
- Assessment of connectivity devices
- Check hardware and port status
- LAN and WIFI testing and optimization
- Configuration of Firewall/Router to optimize performance.
Support for Work from Home
- Fully aware of the impact of COVID on businesses
- Querensics support a flexible mode of working
- Assessment of Firewall Router for VPN access
- Provisioning of secure VPN access to Corporate office resources
- Remote Support for Staff working from Home
IT Consulting
- Monthly report and recommendations on activities to further enhance staff productivity
- Advice on required upgrades and or new technology that can improve efficiency as and when needed
